Softbank’s AI SoftVoice to Transform Call Center Experiences in 2025

By Rahul Somvanshi By Rahul Somvanshi

SoftVoice, the newest artificial intelligence invention from Softbank, promises to transform contact centre interactions by instantly altering the voices of irate consumers.

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With the use of this state-of-the-art technology, irate callers' voices become less irritating or frightening to staff members.

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To reduce the workload on contact centre employees, SoftVoice modifies pitch and tone rather than changing the words that clients say.

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Developers compare the impact to lowering tension and anxiety by turning a harsh, furious voice into something more like a high-pitched cartoon character.

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The strength of SoftVoice may be imagined as if Samuel L. Jackson's powerful voice were adjusted to resemble Bugs Bunny's soft tone.

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SoftVoice, which is slated to launch in 2025, seeks to address "kasu-hara," a word for consumer harassment that afflicts Japan's service industry.

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The AI programme identifies chronic abuse and not only alters aggressive tones but also sends out an automatic service termination notice.

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SoftVoice aims to raise the emotional intelligence of customer support representatives through the use of AI.

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Future applications of this technology might modulate conversational tones and even change word selections, among other fascinating possibilities.

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